Terms & Agreements

Last updated: 15 April 2026

The AAI Group is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or engage with our services.

1. Who We Are

Data Controller: The AAI Group , 3 Sylvian Court, Basildon ,SS15 6TW United Kingdom.

Contact email: info@aai-intl.co.uk

2. Information We Collect

We may collect personal data including names, contact details, enquiry information, and limited technical website usage data.

3. How We Use Your Information

We use personal data to respond to enquiries, provide freight forwarding services, comply with legal obligations, and improve our services.

4. Lawful Basis for Processing

Processing is based on contractual necessity, legal obligations, legitimate interests, or consent where required.

5. Data Sharing

Data may be shared with logistics partners, customs authorities, and professional advisors where necessary. We do not sell personal data.

6. International Transfers

Where international shipments require data transfers, safeguards are applied in line with UK GDPR.

7. Data Retention

Personal data is retained only as long as necessary and securely deleted when no longer required.

8. Data Security

Appropriate security measures and access controls are in place to protect personal data.

9. Your Rights

You have rights including access, correction, erasure, restriction, and the ability to lodge complaints with the ICO.

10. Cookies

Our website uses cookies to enhance your browsing experience. You can accept or decline non-functional cookies via the cookie notice displayed on your first visit.

11. Policy Updates

This policy may be updated periodically. Changes will be posted on our website.

12. Complaints

Concerns may be raised with the Information Commissioner’s Office (ICO).